| Message | Meaning | Troubleshooting |
| Server Not Available - Please check internet connection. | App is not able to communicate with the server | Check internet connection and retry |
| Invalid QR Code - This is an invalid QR Code. Please take a photo of this QR Code and send to <email> with a small note. Thank you. | App is not able to read the QR Code. | Generate a new QR Code and retry. If problem persists, send a photo of QR Code to support. |
| Invalid Certify Request - Please try again. If error persists, please contact <email>. | Problem reading Certify QR Code or communicating with server to process request. | Retry request. If problem persists, contact support. |
| Photo Submitted - Please have your eVital Administrator review the FR Failure queue to manually review your submission. | Low facial recognition score and user has already retried multiple times so manual review of photo is recommended | Manually review certify face capture(s). If you click on photo in activity log, you can add this photo to user's training photos to improve face recognition. |
| Enhanced Face Detection - Enhanced Face Detection has not finished installing. Please wait a few minutes and retry. | Google library to improve face detection is not available for this device or failed to install. | Follow android prompts to retry, otherwise user may use basic face detection. |
| Face Detection Warning - Enhanced Face Detection not available. Using Basic Face Detection which may be slow. | Google library to improve face detection is not available for this device so basic face detection will be used. | This is just a warning that face detection may be slow on this device. This was for older devices so this error may not apply any more. |
| QR Code Contents - <string of characters> | This message may appear if user scans a QR Code that is not from eVital | Retry using eVital QR codes only |
| Unable to access camera | User must allow Camera permissions for the App. | If user did not allow permissions when first prompted, they can go to phone settings and change permissions for eVital Certify App to allow camera access |
| App Update Available - Please go to the app store to update to version <number> | A new version of the app has been distributed and must be installed to continue | New app version must be installed to continue |
