| Message | Meaning | Troubleshooting |
| Camera Access Denied. Please enable camera access to use this application. | User must allow Camera permissions for the App. | If user did not allow permissions when first prompted, they can go to phone settings and change permissions for eVital Certify App to allow camera access |
| Your device is not connected to internet or wifi. Please enable connection and try again. or Network connection timed out. Please try again. or eVital Certify Server is not reachable at this time. Please try again later. | App is not able to communicate with the server | Check internet connection and retry |
| New App Update Available - A new version <number> is now available. Please go to the app store and update the app. | A new version of the app has been distributed and must be installed to continue | New app version must be installed to continue. |
| Photo Submitted - Please have your eVital Administrator review the FR Failure queue to manually review your submission. | Low facial recognition score and user has already retried multiple times so manual review of photo is recommended | Manually review certify face capture(s). If you click on photo in activity log, you can add this photo to user's training photos to improve face recognition. |
| Invalid QR Code - This is an invalid QR Code. Please take a photo of this QR Code and send to <email> with a small note. Thank you. | App is not able to read the QR Code. | Generate a new QR Code and retry. If problem persists, send a photo of QR Code to support. |
| Please Register - Please scan your Enrollment QR Code to take face training photos and register you device before performing certifications. | The user cannot perform a Certify operation because they have not gone through the enrollment process to capture a set of photos used for facial recognition. | Send the user an enrollment QR code that they should scan with the app to take the required set of photos for the facial recognition server. After successfully enrolling, retry the Certify operation. |
| QR Code Contents - <string of characters> | This message may appear if user scans a QR Code that is not from eVital | Retry using eVital QR codes only |