For some web pages the StrongPass browser extension may not activate or it may pick the wrong operation or fill the wrong fields. Here are some things you can try to remedy the situation:

Problem: The browser extension is not activated

Try clicking on the password field

If the StrongPass browser extension icon does not appear or is not activated, try clicking on the password field.

This should activate the browser extension.

Problem: Browser extension picks wrong operation or fills wrong fields

Try setting the operation manually

If the browser extension picks the wrong operation, click on the Authomate icon and select the correct operation in the pop up. Here's an example of a change password page that the browser extension thinks is a login page.

Try clicking on the password field you want to populate

If a web page has more than two fields, the browser extension may not activate or it may populate your user name and password in the wrong fields. If this happens, click on the password field you want to populate, then click on the Authomate icon to activate the browser extension.

Try hiding unrelated fields

When a web page has many fields, the StrongPass browser extension may not be able to figure out the operation or which fields to populate. The example below shows a site where the StrongPass browser extension displays the login icon because the first two fields on the page look like a login and password, even though the intent is for the user to provide the current password in order to change their email address. This site also has change password fields on the same page. If you want to change your password, try scrolling the Email Address fields off the screen so only the Change Password fields are visible.

Then check the Authomate icon to verify that the browser extension has selected the correct operation.

Problem: The browser extension is not submitting credentials properly

Try disabling Auto Submit

If the browser extension is not submitting credentials properly, click on the Authomate icon to display the pop up, then click on the gear/settings icon. Click to disable Auto Submit, then you can manually submit credentials by pressing the appropriate button on the website when you are ready. You can re-enable Auto Submit when you are done with this website.